Policies » Section K: School/Community - Home Relations » KE: Public Complaints

Policy Date: 12/04/2012

HSD File: KE
HOOKSETT SCHOOL DISTRICT
PUBLIC COMPLAINTS

The Board believes that complaints and grievances are best handled and resolved by the parties
directly concerned. Therefore, the proper channeling of complaints involving instruction,
discipline or learning materials will be as follows:
1. Teacher
2. Principal
3. Superintendent
4. School Board

Any complaint presented to the Board about school personnel shall be referred back through
proper administrative channels. The Board will not hear complaints from individuals until such
complaints have first been brought forth through the appropriate and applicable administrative
procedures. Exceptions to this provision are for complaints that relate solely to Board actions or
Board operations.

In the event a complaint is made directly to an individual Board member, the procedure
outlined below shall be followed:
1. The Board member shall refer the person making the complaint to the
Superintendent for investigation. The Superintendent may delegate the investigation to
the Principal.
2. If the member of the public will not personally present the complaint to the
Superintendent or Principal, the Board member shall then ask that the complaint be
written and signed. The Board member will then refer the complaint to the
Superintendent for investigation.
3. If the person making a complaint feels that a satisfactory reply has not been received
from the Superintendent, the person may request that the complaint be heard by the
Board. The Board will hear and act upon the complaint only by majority vote. If the
Board does hear and act upon the complaint, all Board decisions shall be final.

Adopted: December 6, 1983
Revised: June 19, 2001
Revised: December 4, 2012